Welcome to iCall Systems! We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines in detail how we collect, use, disclose, and safeguard your information when you visit our website, use our VoIP telecommunications services, or engage with us in other ways. Please read this Privacy Policy carefully.

If you do not agree with the terms of this Privacy Policy, please do not use our website or services. By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services. This includes:

a. Personal Information

We collect personal information that you voluntarily provide when registering, purchasing, or using our services. Examples include:

• Full Name
• Email Address
• Phone Number
• Billing Information (e.g., credit card details, billing addresses)
• Company Name (if applicable)

b. VoIP Usage Data

In providing VoIP services, we collect the following data to ensure quality and compliance:

• Call Metadata (e.g., phone numbers, call duration, timestamps)
• Communication Records (if legally required or consented to)
• Service Logs

c. Automatically Collected Information

When you access our website or services, we may collect:

• IP Address
• Browser Type and Version
• Device Type and Operating System
• Geolocation Information
• Activity Data (e.g., pages visited, time spent on our website, referral sources)

d. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect data about your browsing activity. This data helps us improve our website functionality and provide a personalized experience.

2. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: To set up, maintain, and improve our VoIP telecommunications services.
• Account Management: To process your transactions, manage billing, and provide customer support.
• Personalization: To tailor our website and communications based on your preferences and usage.
• Security: To monitor and protect against fraudulent or unauthorized activities.
• Compliance: To meet legal and regulatory requirements, including lawful requests for data disclosure.
• Marketing and Communication: To send you service updates, promotional offers, and other relevant information (with your consent).

3. Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share your data under the following circumstances:

a. Service Providers

We engage trusted third-party vendors to assist with:

• Payment processing
• Data hosting and storage
• Analytics and performance monitoring
• Marketing and email services

These providers are bound by strict confidentiality agreements and are permitted to use your data solely for purposes specified by us.

b. Legal Compliance

We may disclose your information if required by law or in response to valid legal processes, such as subpoenas or court orders.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the terms of this Privacy Policy.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Call metadata and related records are retained for regulatory compliance, dispute resolution, and fraud prevention.

5. Data Security

We implement robust security measures to protect your data, including:

• Encryption of sensitive data during transmission (e.g., SSL/TLS).
• Firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments.
  Despite these measures, no system is entirely secure. We encourage you to take steps to safeguard your account and report any suspicious activity.

6. International Data Transfers

As a global business, we may transfer your personal data to servers or third parties located in other countries. These transfers are conducted in compliance with applicable data protection laws and include adequate safeguards.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data under certain conditions.
• Restriction: Limit how we process your data in specific scenarios.
• Portability: Receive a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Opt-out of receiving marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage your cookie preferences through browser settings. However, disabling cookies may impact certain functionalities of our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for basic site functionality.
• Performance Cookies: Help us analyze website usage and improve performance.
• Advertising Cookies: Deliver relevant advertisements and measure their effectiveness.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us to have it removed.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. The updated version will be effective as of the “Effective Date” listed at the beginning of the policy. We encourage you to review this policy regularly.

11. Contact Us

If you have questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at:

i Call Systems

• Email: Support@icallsystems.com
• Phone: (817) 769 2202
• Address: 539 W Commerce St Ste 192, Dallas, TX 75208, USA