Tech Pass - ICall

REMOTE IT SUPPORT SERVICES

We provide remote IT support to organizations across America.

Does your business require remote IT support services?

Our managed services team has the expertise, tools, and processes to support businesses remotely.

Our Remote IT Support Services cover:

✔ Remote desktop support via remote takeover to resolve tech problems contact-free

✔ Self-service portals to launch support tickets and monitor their status

✔ Remote support for patching and updates rolled out to workstations, mobile devices, tablets, applications, and hardware

✔ VPN configuration to ensure secure remote support and communication

✔ Secure remote solutions to safeguard remote workers connecting from home

Speak to a Remote Support Expert

Remote Support Solutions That Fit Your Business

Our remote IT support services are designed to be flexible, scalable, and resolve any technical issues quickly.

Remote Technical Support

Most IT support tasks can be accomplished remotely including:

✔ Rolling out patches and updates
✔ Support ticket submission and issue resolution
✔ Software installs
✔ Firewall updates
✔ Remote PC support services

Remote Helpdesk Support

Our remote helpdesk support team provides:

✔ 24×7 on call remote tech support
✔ Bilingual support in both English and French
✔ Ticket response and resolution speeds matched to business requirements in Service Level Agreements
✔ Omnichannel remote support via phone, email, and self-service portal

Contactless Device Set-up

As part of our service, we can configure, deploy, and deliver new devices should your current one become locked out or bricked.

Even without access to the network, our remote IT support services can resolve your problem and get you back online.

Remote Support for Remote Workers

Our remote IT support is designed to resolve tech issues for your team regardless of location.

Remote Support Solutions

Our team sets up comprehensive monitoring on key systems to send alerts when problems arise. Our suite of remote support solutions ensures your business has the assistance you need when you need it.

Remote Tech Support Services

We leverage remote IT support to investigate and resolve IT problems with workstations, mobile devices, key applications, and networks.

Does your business require remote IT support services?

Not having remote IT support services can lead to considerable losses in productivity.

Secure Remote Support

We assist companies to secure remote work environments through:

– VPN configuration for secure remote access to corporate networks
– Multi-factor authentication (MFA)
– Email and web filtering
– Hardening home networks
– Remote patching, updates, and antivirus configuration

Remote IT Support Services

– Remote PC support services
– Linux remote support
– Remote helpdesk support
– Remote desktop support services
– Online remote support