Terms of Service

Terms of Service

Inet Technologies, Inc. dba iCallsystems provides services and equipment intended solely for business use, pursuant to the terms and conditions set forth in this Agreement and on the condition that customer accepts and complies with this Agreement. By electronically signing this Agreement, Customer (a) accepts this agreement and agrees that Customer is legally bound by its terms. If Customer does not agree to the terms of this agreement, neither Customer nor its End Users may not download, install, or use the services or equipment.

Ordering Service

Customer may order Services by executing an Order in the format provided by iCallsystems and submitting electronically on the iCallsystems website or, for subsequent Orders, via phone. The Order will identify the Services requested by Customer together with: the price for each Service; scheduled Start Date (the earlier of the either: the date the equipment is installed or the date the number are ported); and products leased, and or services licensed or sold to Customer, if any. An Order will become binding when it is executed by the Customer and accepted by iCallsystems. iCallsystems may accept an Order by commencing performance of the requested Services. The Services will begin on the Start Date. Customer may purchase additional Services, software, and equipment through Orders via email at support@iCallsystems.com.

Service Descriptions

iCallsystems’s VoIP Service is a voice communication carried over high-speed Internet access. We provide Local, Local Toll, and Long-Distance services. ‘Service’ or ‘Services’ includes direct-dialed Voice over IP calling and certain calling and call management features with the Service, including additional features which may be offered at additional costs, and which iCallsystems, in its sole discretion, may add, modify, or delete from time to time. A high speed internet connection is required in order to use iCallsystems business phone service; Wi-Fi or 3G/4G may be required for our mobile applications.

Term of this Agreement

The initial term (“Initial Term”) of this Agreement shall be equal Lease Agreement term (normally 3, 4, or 5 Years) from the Service Start Date.  Unless written notice is given by either party at least thirty (30) days prior to the expiration of the Initial Term, this Agreement shall automatically renew on a month-to-month basis.  At any time during the Renewal Term, either party may terminate this Agreement by giving thirty (30) days written notice to the other party.  Your initial service term begins once the equipment has been installed.  Upon completion of the third-party Equipment Rental or Lease Agreement, iCallsystems or the leasing company will begin billing the recurring monthly charge for the VOIP phone package

 

Prices and Charges

All prices are identified in US dollars on the website or on iCallsystems’s quote form. Additional charges may result if Customer custom request, service calls (tech visits to customer premise) or changes order requests. Customer will be liable for all charges resulting from use of these services on its Account.

Monthly recurring charges for the Services begin on the Start Date and will continue for the Term. Monthly recurring charges will, once incurred, remain in effect for the then-current Term. iCallsystems will provide notice of any proposed increase in such charges no later than thirty (30) days before the end of Term. Administrative Fees that iCallsystems is entitled to pass on to its customers as a surcharge pursuant to applicable Law may be increased on thirty (30) days’ written notice.

Billing, Payment, & Refunds

All Services and equipment must be purchased auto payment via valid credit or debit card at the time of purchase. By providing a valid credit or debit card, Customer is expressly authorizing all Services and equipment charges and fees to be charged to such payment card, including recurring payments billed on a monthly or annual basis. In addition, Customer’s provided credit card shall be used for any in-month purchases of additional services and products, or where Customer has exceeded usage or threshold limits, any overage charges. Recurring charges are billed to the credit or debit card associated with your Account monthly in advance for those Services and equipment in the following month. Credit and debit card payments are subject to the approval of the card issuer, and ICallsystems will not be liable in any way if a card issuer refuses to accept a credit or debit card for any reason. Customer is responsible for any credit card chargeback or similar fees for refused or rejected payments that ICallsystems is entitled to charge under this Agreement.  Please notify iCallsystems at least 10 days prior to report changes to your credit card information. If the payment card associated with Customer’s Account is declined or fails for any reason, iCallsystems will send Customer a notice using the contact information associated with Customer’s Account.

Month to month account’s (not leased) cancellation is effective on the date you contact iCallsystems via email to accounting@iCallsystems.com to cancel your service or as of a future date designated by you or us, provided we can support future cancellation of service requests as of that future date.  You will be responsible for all charges incurred until the next billing cycle. Paid charges are not subject to refund. If you cancel your service before the end of your billing cycle, there are no pro-rated refunds.

Unless otherwise stated at the time of purchase or on the billing statement, payment is due in full, without deduction or set-off, within thirty (30) days of the date on the billing statement. Any payment not made when due may be subject to a late payment fee equivalent to 1.5%.

E911

Upon creation of the Customer account, iCallsystems initially assigns all extensions and devices to the physical street address on file for the Customer on the DID shown used for outbound calls. Some areas do not have E911 service available. You acknowledge and understand that that the Service does not include “E911” emergency dialing which operates in the same manner as traditional telephone emergency dialing. In the event of an emergency, you will not be able to use the Equipment or the Service to summon assistance through the traditional 911 system. In case of emergency, you will have to use a different instrument that reaches the 911 emergency system in another way. You agree that you are responsible for informing any individual persons who may be present at the physical location where you utilize the Service, that no traditional 911 dialing is available from iCallsysytems. 911 calls will be routed to the local emergency center serving the 911 location that is associated with the Desktop or Softphone app. During an internet outage E911 service will be unavailable.

Billing Disputes

If a Customer disputes any portion of iCallsystems’s charges, it must provide written notice to iCallsystems within thirty (30) days of the billing date, identifying the reason for the dispute and the amount being disputed. Customer’s obligation to timely pay the undisputed portion of the billing statement. Upon resolution, Customer must pay any unpaid amounts within thirty (30) days. Any amounts that are found to be in error resulting in an overpayment by the Customer will be applied as a billing credit against future charges. Customer will be reimbursed any such outstanding billing credits at the expiration or termination of this Agreement.

Taxes

All rates, fees, and charges are exclusive of applicable Taxes, for which Customer is solely responsible. Taxes may vary based on jurisdiction and the Services provided. Taxes, access fees, universal service or other recovery fees, or similar charges will be adjusted on the date in which those increases become effective as mandated by competent authority.

Subcontracting

iCallsystems may provide any of the Services hereunder through any of its Affiliates or subcontractors, provided that iCallsystems will bear the same degree of responsibility for acts and omissions for those subcontractors acting on iCallsystems’s behalf in the performance of its obligations under this Agreement as it would bear if such acts and omissions were performed by iCallsystems directly.

Termination/Cancelation Policy:

Termination/Cancelations policy is effective if the customer chooses to purchase the equipment.  It is the responsibility of the account holder to notify iCallsystems cancellation via email at accounting@iCallsystems.com. For Customers who cancel service within an active service term, the following charges will apply:

  1. Cancellations within 48 hours of order placement will not be subject to penalty.
  2. Cancellation after installation of equipment but before initial term of agreement will be charged up to $1,000.00 cancelation fee.
  3. If termination occurs during the Initial Term of this Agreement, you shall be liable for all outstanding nonrecurring fees plus for each month, if any, remaining in the Initial Term,
  4. All equipment provided as part of iCallsystems must be returned within thirty (30) days of termination and in good working order. Customer shall be liable for all missing or damaged equipment.